Responding to Security and Safety Incidents: QNUK Level 2 Award (RQF)
A half day regulated qualification for stewards, security and front of house staff at events and venues. Your team learn how to respond to a person of interest, a clear threat, a breach at an entry point or a crowd incident, and how to report and escalate it so the right help arrives quickly.
Course Overview
When something goes wrong at an event or venue, the first people on scene are usually stewards, security officers and front of house staff. What they do in the first few minutes decides how quickly the incident is contained and how quickly help arrives.
This qualification is part of QNUK’s Venue Security and Safety suite. It sits between SIA licence linked training and the spectator safety qualifications, giving frontline staff recognised knowledge for the job they actually do at events and venues. It is not an SIA licence qualification.
We deliver it at your venue, using your site, your radio procedures and your escalation routes, so staff learn what to do where they work. Learners sit a multiple choice exam at the end of the session.
Under Martyn’s Law, qualifying premises and events must have public protection procedures in place. This qualification gives you evidence that frontline staff know their part in them.
About the Trainer
Delivered by 1705 Consultancy, a QNUK approved centre, and led by Rob Brettell, a former Essex Police Detective Inspector with 23 years’ service. Rob works as a safety adviser and commander at live events, so the training is built on how incidents really unfold at venues and festivals, not just the theory.
Frequently Asked Questions
No. It is a regulated QNUK Level 2 Award for staff who respond to incidents at events and venues. It does not lead to an SIA licence, and anyone carrying out licensable security work still needs the right SIA licence.
By a multiple choice exam at the end of the session. Learners who pass receive a QNUK Level 2 Award certificate.
Complete the free ACT Awareness and ACT Security eLearning and bring the certificates on the day. Learners must be 18 or over and able to read and write English to at least Level 1.
Yes. We deliver in house anywhere in the UK and build the session around your site, your radio procedures and how you escalate incidents.
£795 + VAT for a group of up to 12 at your venue, including registration and certification. Includes travel in Essex and the surrounding counties. Travel elsewhere in the UK is quoted separately. See our booking and cancellation terms.
It is the shortest course in the suite. For a wider course, see Securing and Monitoring Public Events or the two day Venue Security Operations. Staff who take charge of incidents should look at Bronze Commander.
What You Will Learn
- How to respond safely to a person of interest
- Recognising clear and obvious threats, including weapons and suspicious items
- What to do when an entry point is compromised
- Responding to crowd incidents such as surges, overcrowding and disorder
- Run Hide Tell and protecting the public during an attack
- Reporting, escalating and handing over clear, accurate information
Who Is This Course For?
- Stewards and event staff
- Security officers and door teams
- Front of house, box office and customer service teams
- Staff at sports grounds, arenas, theatres and festivals
- Organisations preparing their teams for Martyn’s Law
- Duration Half day at your venue
- Qualification QNUK Level 2 Award (RQF), Ofqual regulated
- Delivery In house, anywhere in the UK
- Price £795 + VAT per group of up to 12
- Assessment Multiple choice exam
- Entry 18 or over, with the free ACT Awareness and ACT Security eLearning completed before the course
- Start Date On request
Upcoming course dates
No open dates are scheduled right now. We also run this course on site for teams.
Ask about dates
Ready to book?
Tell us how many people need training and where, and we will come back to you with dates and a quote.