Clear roles, rehearsed procedures, and evidence you can stand behind.
People don’t read manuals in a crisis — they follow habits. We design concise, role-specific emergency plans and rehearse them until the response feels natural. The aim is a team that acts quickly and communicates cleanly, with decisions made in real time and recorded properly.
Your plan pack sets out who leads and who supports at each level — Gold (strategic), Silver (tactical), Bronze (operational) — and defines decision paths, show-stop criteria, communications and control-room routines. We map evacuation, invacuation/lockdown and rendezvous points, integrate stewarding with medical response and casualty care, provide decision-log and message templates, and supply quick-reference cards so the right actions happen under pressure. Everything is plain English, version-controlled and tailored to your site.
We don’t leave it on paper. We run short, realistic desktop and tabletop exercises to practise decision-making, radio discipline and the national major-incident message format M/ETHANE (Major incident declared; Exact location; Type of incident; Hazards; Access; Number, type and severity of casualties; Emergency services present or required). Each exercise ends with a straight debrief and an action list, so lessons become updates and the plan improves fast.
Compliance is built in from the start. Plans and records are aligned to Martyn’s Law (Terrorism (Protection of Premises) Act), the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, the Occupiers’ Liability Acts (1957 & 1984), local licensing conditions, Safety Advisory Group (SAG) expectations and the Purple Guide. You’ll have proportionate measures you can defend to regulators, insurers and stakeholders — and stronger protection against enforcement or worst-case corporate or gross negligence manslaughter allegations.
Our team brings decades of frontline operational experience across policing, military and emergency services. Every emergency plan we produce is grounded in real-world incident management — not theory. We use the Joint Emergency Services Interoperability Principles (JESIP) and Gold-Silver-Bronze command frameworks to ensure your plans integrate seamlessly with blue-light response and multi-agency coordination.
From single-venue operations to large-scale festivals, we tailor every plan to your specific site, audience profile and risk landscape. Whether you need a full event safety management plan, a lockdown procedure, or a crisis communications playbook, we deliver documents that are practical, proportionate and legally defensible.
A comprehensive emergency plan typically includes a clear command structure (Gold, Silver, Bronze), defined roles and responsibilities, evacuation and invacuation/lockdown procedures, rendezvous points, communications protocols, show-stop criteria, decision-log templates, message templates (including M/ETHANE), quick-reference cards for key personnel, and site-specific maps. Every plan we produce is in plain English, version-controlled and tailored to your venue or event.
If you are organising a public event, operating a venue with significant footfall, or managing premises that fall under the scope of Martyn’s Law, then yes — a documented emergency plan is essential. It is often a requirement of your local Safety Advisory Group (SAG), licensing conditions, insurers and regulators. Even for smaller events, a proportionate plan demonstrates duty of care and protects you legally.
Timescales depend on the scale and complexity of your event or venue. A straightforward single-site plan can be produced within one to two weeks. Larger, multi-day festivals or complex venues may require three to four weeks, particularly if site visits, stakeholder consultation and tabletop exercises are included. We always recommend engaging as early as possible to allow time for rehearsal and refinement.
M/ETHANE stands for Major incident declared, Exact location, Type of incident, Hazards, Access, Number/type/severity of casualties, and Emergency services present or required. It is the nationally recognised format used by emergency services to report major incidents. We build M/ETHANE into every plan so your team can communicate with blue-light responders using the same structured language, reducing confusion and speeding up multi-agency coordination.
Yes. We run short, realistic desktop and tabletop exercises designed to practise decision-making, radio discipline, escalation procedures and the M/ETHANE reporting format. Each exercise concludes with a structured debrief and a clear action list. Lessons learned are fed directly back into the plan, so it improves with every iteration. We believe plans that aren’t tested aren’t plans — they’re just documents.
Martyn’s Law (the Terrorism (Protection of Premises) Act) requires qualifying premises and events to have proportionate measures in place to protect people from terrorism. For Standard Tier venues (capacity 200–799), this includes documented procedures and staff awareness. For Enhanced Tier venues (800+), more detailed plans, risk assessments and exercises are required. Our emergency plans are designed to meet and exceed these requirements, giving you evidence of compliance that satisfies regulators and inspectors.
Absolutely. We regularly prepare documentation for Safety Advisory Group submissions, including event management plans, risk assessments, site plans, crowd management strategies and emergency procedures. We understand what SAG panels expect to see and can present plans in a format that demonstrates competence and compliance, reducing the likelihood of objections or additional conditions.
Yes. Emergency plans should be living documents that evolve with your operation. We offer ongoing support to keep plans current — incorporating lessons from exercises, changes in legislation (such as Martyn’s Law updates), staffing changes, venue modifications and evolving risk landscapes. We can also help onboard new staff and run refresher exercises to ensure everyone stays prepared.
