Practical de-escalation, conflict management and personal safety training, taught by police instructors
1705 Consultancy delivers de-escalation and conflict management training taught by our own team of police instructors and former police defensive skills instructors. They teach proven police techniques and theory adapted for civilian roles, so your staff learn what actually works when someone is angry, frightened or threatening. Every course runs as a half day, full day or two days with extended practicals, in person at your premises or, for theory based sessions, online.
Calm angry, upset or aggressive people before it gets out of hand. Half day to two days, in person or online, taught by police instructors.
Conflict management for reception, retail and hospitality staff dealing with frustrated or abusive customers and visitors.
Plan safely, spot danger early, calm a situation and get out. For staff who work alone, on visits, on site or at night.
Simple, non restrictive techniques to get free and get away safely, taught in person by former police defensive skills instructors.
For team leaders and duty managers who take charge when a situation escalates, support their staff and handle the aftermath.
Preventing and managing challenging behaviour from pupils, parents and visitors in schools and colleges.
Most organisations start with De-escalation Training for all staff. Customer facing teams take Front of House and Customer Teams, staff who work alone take Lone Worker Safety, and supervisors take Conflict Management for Supervisors. Add Breakaway where staff may face physical aggression.
The half day covers the core skills. The full day adds depth and scenario practice. The two day course adds extended practical sessions and realistic role play.
Yes, half day and full day courses can run live online, focusing on communication and de-escalation. Practical and physical elements, including breakaway, are delivered in person only.
Our own team of police instructors and former police defensive skills instructors, teaching proven police techniques and theory adapted for civilian roles. Courses are certified by 1705 Consultancy.
No. Our personal safety training is non restrictive: it teaches staff how to get free and get away safely, not how to hold or restrain anyone.
Yes. Scenarios and role play are built around your premises, procedures and the situations your staff actually face.
Yes. Managing Challenging Behaviour in Education is built for schools, colleges and education settings, and we also deliver Prevent Awareness Training.
Prices depend on the course, format and number of delegates. Tell us about your team and we will come back to you with a quote.
