Lone Worker Safety and De-escalation
Personal safety and de-escalation training for staff who work alone or away from colleagues: home visits, site visits, night shifts and mobile roles. Staff learn to plan safely, spot danger early, calm a situation and get out when they need to. Half day, full day or two days, in person or online.
Course Overview
Lone workers face conflict without a colleague to step in, back them up or call for help. The skills that matter most are the ones that keep them out of trouble in the first place: planning the visit, reading the environment, recognising when something is wrong and leaving early.
This course covers lone working risks and your organisation’s responsibilities, planning and pre visit checks, check in procedures and lone worker devices, dynamic risk assessment on arrival, positioning and exit routes, recognising warning signs, de-escalation when you are on your own, deciding when to leave, and reporting and support afterwards. Scenarios are built around the visits and shifts your staff actually work.
Choose the format that fits your team.
- Half day: the essentials of planning, awareness and de-escalation for lone workers.
- Full day: the core skills plus scenario practice based on your own visits and sites.
- Two days: extended practical sessions, including positioning, exits and moving away from aggression.
All three run in person at your premises. The half day and full day can also run live online, focusing on communication and de-escalation skills; practical and physical elements are delivered in person only.
This is one of our conflict courses: De-escalation Training, Conflict Management for Front of House and Customer Teams, Lone Worker Safety, Personal Safety and Breakaway Techniques, Conflict Management for Supervisors and Managers and Managing Challenging Behaviour in Education.
About the Trainer
Delivered by our own team of police instructors and former police defensive skills instructors, who teach proven police techniques and theory adapted for civilian roles. They have used these skills for real, in public order, custody and on the street, and they know what works when someone is angry, frightened or threatening. Courses are certified by 1705 Consultancy.
Frequently Asked Questions
Anyone who works alone or away from colleagues, including housing, health, care, enforcement, field and security staff, and those working nights or out of hours.
The half day covers the core skills. The full day adds more depth and scenario practice. The two day course adds extended practical sessions and realistic role play, so staff leave having rehearsed the skills, not just heard about them.
Yes, the half day and full day can run live online, focusing on communication and de-escalation. Practical and physical elements are delivered in person only, so the in person options include more.
Our own team of police instructors and former police defensive skills instructors, teaching proven police techniques and theory adapted for civilian roles. Courses are certified by 1705 Consultancy.
Yes. It covers check in procedures, lone worker devices and alarms, and how to make them part of everyday practice rather than an afterthought.
Full day £1,250 + VAT for a group of up to 12. Half day and 2 day options are quoted. Includes travel in Essex and the surrounding counties. Travel elsewhere in the UK is quoted separately.
What Your Staff Will Learn
- The risks of lone working and how to plan for them
- How to carry out a dynamic risk assessment on arrival
- How to position yourself and keep an exit route
- How to recognise warning signs and leave early
- De-escalation techniques when you are on your own
- How to use check in procedures and report incidents
Who Is This Course For?
- Housing officers and visiting staff
- Health, care and community workers
- Enforcement and council officers
- Engineers, surveyors and field staff
- Security officers on solo patrols
- Night shift and out of hours staff
- Duration Half day, 1 day or 2 days
- Level Lone and mobile workers
- Delivery In person, or online for theory based sessions
- Delivered by Police and defensive skills instructors
- Price £1,250 + VAT per group of up to 12 (full day)
- Certificate 1705 Consultancy certificate
Upcoming course dates
No open dates are scheduled right now. We also run this course on site for teams.
Ask about dates
Ready to book?
Tell us how many people need training and where, and we will come back to you within one working day with dates and a price.