Advanced De-escalation and Incident Leadership
A two day in person course for staff who may need to lead, control and resolve challenging incidents involving conflict, aggression or heightened behaviour.
Advanced De-escalation and Incident Leadership is designed for supervisors, managers, team leaders, security leads and operational staff who may be expected to take control when a situation has already escalated or has the potential to become serious.
This course moves beyond basic communication skills and focuses on incident leadership, dynamic risk assessment, lawful and proportionate decision making, team coordination and practical de-escalation under pressure.
Course Overview
Work-related violence and aggression is a real operational risk for many organisations. The Health and Safety Executive makes clear that employers have duties to protect workers from work-related violence, including verbal abuse and physical assault. It also highlights the importance of suitable controls, training and risk assessment where violence and aggression may occur.
This two day course is designed for those who may have to lead the response to conflict, not simply survive it.
Learners explore how incidents develop, how emotions and behaviour change under pressure and how leaders can influence outcomes through calm communication, positioning, decision making and coordinated action.
The course includes practical skills, realistic scenarios and structured incident leadership exercises. It is designed to help learners assess risk, support colleagues, protect vulnerable people, communicate clearly, reduce escalation and recover professionally after an incident.
Unlike De-escalation Essentials, this course is aimed at people who may be expected to make decisions, direct others and take ownership of a live or developing situation.
About the Trainer
Training is delivered by experienced operational professionals with backgrounds in public safety, policing, event command, emergency planning, security and incident management.
Our approach is realistic, practical and leadership focused. Learners are not taught generic scripts. They are supported to understand behaviour, assess risk, communicate under pressure and lead proportionate responses within their own working environment.
The course is delivered in person because advanced de-escalation and incident leadership require practice, feedback, body language awareness, team coordination and confidence under pressure.
What Does the Course Include?
- Learner resources and course materials
- Practical de-escalation and incident leadership exercises
- Scenario based learning and roleplay
- Dynamic risk assessment guidance
- Communication, handover and post incident review tools
- Practical participation throughout both days
- Scenario based incident leadership exercises
- Trainer observation and feedback
- Group discussion and reflective learning
- Practical skills development and confidence building
- Experienced and supportive instructors
- Coaching throughout practical scenarios
- Opportunity to discuss workplace specific risks and incidents
- Feedback on communication, positioning and leadership decisions
- Advanced De-escalation and Incident Leadership certificate
- Two day in person practical course
- Suitable for supervisors, managers and operational leads
- Certification provided on successful completion
Learning Outcomes
- Recognise how conflict develops and escalates
- Apply advanced verbal de-escalation techniques
- Use dynamic risk assessment during live incidents
- Make calm, proportionate and defensible decisions under pressure
- Lead colleagues during conflict or aggression related incidents
- Understand positioning, personal safety and scene control
- Communicate clearly with staff, witnesses, security and emergency services
- Identify when to disengage, escalate or request support
- Support staff and affected persons after an incident
- Review incidents and identify learning to reduce future risk
Who Is This Course For?
Supervisors and team leaders
Security managers and duty managers
Venue and event managers
Front of house managers
Hospitality and leisure managers
Education and safeguarding leads
Healthcare and support service leads
Retail and customer service managers
Local authority and public facing teams
Anyone expected to lead during conflict or aggression related incidents
- Duration: 2 Days
- Level: Certificate
- Delivery: In Person
- Awarding Body: 1705 Consultancy
- Start Date: Flexible
Ready to Take the Next Step?
Enrol today and start working towards your qualification at a pace that suits you. Our team are on hand to answer any questions.